Patients' Corner


Frequently Asked Questions


Q: What are Prime's Patient Rights?

  1. To receive considerate and compassionate care by respecting personal, psycho social, spiritual, cultural and religious beliefs.
  2. To be heard till satisfied.
  3. To receive all relevant information about the professionals involved in patient care.
  4. To receive prompt and reasonable response to any request for services within the capacity of Prime Surgical Centers.
  5. To receive reasonable safety / security environment.
  6. To receive complete privacy regarding medical care program and physical dignity.
  7. To receive confidentiality of all communications and records.
  8. To receive complete information on diagnosis, treatment and medicines, i.e., participate in development and implementation of plan of medical care.
  9. To receive / understand various treatment options from the treating Doctor for selection of best option.
  10. To receive pain assessment and it's appropriate management.
  11. To know if Prime Surgical Centers has relationship with outside parties that may influence treatment and care.
  12. To receive a legible prescription with dosage and do's and don’ts for each prescribed medicine.
  13. To receive information of rules and regulations of Prime Surgical Centers.
  14. To receive the same level medical care, irrespective of the category of room admitted to.
  15. Refuse to participate in human experimentation, research, project affecting care or treatment.
  16. To refuse treatment. However, this decision will be at patient's own risk.
  17. Option of seeking second opinion on disease / treatment from panel of Doctors of Prime Surgical Centers.
  18. To receive details of person to be contacted in case of any issue / grievance / suggestion.
  19. To receive details of bill.
  20. To receive copies of medical records. Cost to be borne by the patient.
  21. To receive information about continuing / planning of medical care needs at the time of leaving Prime Surgical Centers.

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